{"id":2103,"date":"2024-11-05T15:31:33","date_gmt":"2024-11-05T20:31:33","guid":{"rendered":"https:\/\/promis.qc.ca\/about-us\/notre-politique\/"},"modified":"2025-02-11T12:01:45","modified_gmt":"2025-02-11T17:01:45","slug":"our-policy","status":"publish","type":"page","link":"https:\/\/promis.qc.ca\/en\/about-us\/our-policy\/","title":{"rendered":"Our policy"},"content":{"rendered":"<div class='htb htb-bootsrap-container bg-color color-bleu-generique'><div class=\"wp-bootstrap-blocks-container container mb-0\">\n\t\n\n<h1 class=\"wp-block-heading\"><strong>Our policy<\/strong><\/h1>\n\n<\/div>\n<\/div>\n\n<div class='htb htb-bootsrap-container bg-color color-gris'><div class=\"wp-bootstrap-blocks-container container-xl mb-0\">\n\t\n<div class=\"wp-bootstrap-blocks-row row\">\n\t\n\n<div class=\"col-12 col-md-2\">\n\t\t\t\t<\/div>\n\n\n\n<div class=\"col-12 col-md-8\">\n\t\t\t\n\n<h3 class=\"wp-block-heading has-text-align-center\">How we handle complaints<\/h3>\n\n\n<div class=\"htb htb-espacement-custom espacement-primary   default-margin-top  default-margin-bottom  htb-uid-1 \" ><\/div>\n\t<\/div>\n\n\n\n<div class=\"col-12 col-md-1\">\n\t\t\t\t<\/div>\n\n<\/div>\n\n\n<div class=\"wp-bootstrap-blocks-row row\">\n\t\n\n<div class=\"col-12 col-md-1\">\n\t\t\t\t<\/div>\n\n\n\n<div class=\"col-12 col-md-4\">\n\t\t\t<div class=\"p-3\">\n\t\t\t\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"825\" height=\"628\" src=\"https:\/\/promis.qc.ca\/wp-content\/uploads\/2024\/11\/politique-avis-adobestock-136756650-1.jpg\" alt=\"\" class=\"wp-image-1197\" srcset=\"https:\/\/promis.qc.ca\/wp-content\/uploads\/2024\/11\/politique-avis-adobestock-136756650-1.jpg 825w, https:\/\/promis.qc.ca\/wp-content\/uploads\/2024\/11\/politique-avis-adobestock-136756650-1-300x228.jpg 300w, https:\/\/promis.qc.ca\/wp-content\/uploads\/2024\/11\/politique-avis-adobestock-136756650-1-768x585.jpg 768w\" sizes=\"auto, (max-width: 825px) 100vw, 825px\" \/><\/figure>\n\n\t\t<\/div>\n\t<\/div>\n\n\n\n<div class=\"col-12 col-md-6\">\n\t\t\t<div class=\"p-3\">\n\t\t\t\n\n<p class=\"has-large-font-size\"><strong>At PROMIS, we believe in respect, inclusion, and professionalism. If you would like to report a concern, a shortcoming, or make a complaint, we invite you to read our Complaints Handling Policy.<\/strong><\/p>\n\n\n<div class=\"htb htb-espacement-custom espacement-primary   default-margin-top  default-margin-bottom  htb-uid-2 \" ><\/div>\n\n<div class=\"htb htb-boutton   default-margin-top  default-margin-bottom  htb-uid-3  \" >\n\t<a class=\"btn btn-noir-fleche\" href=\"https:\/\/promis.qc.ca\/wp-content\/uploads\/2024\/11\/Politique-de-plainte.pdf\" target=\"_blank\" title=\"\"  >Discover our policy<\/a>\n<\/div>\n\n<div class=\"htb htb-espacement-custom espacement-primary   default-margin-top  default-margin-bottom  htb-uid-4 \" ><\/div>\n\n\n<p><strong>Have something to report? Reach out!<br><\/strong><br><strong>Delfino Campanile<\/strong><br>Executive Director<br><a href=\"tel:5143451615\">(514)\u00a0345-1615<\/a>, ext.\u00a03225<br><a href=\"mailto:delfino.campanile@promis.qc.ca\">delfino.campanile@promis.qc.ca<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n<\/div>\n\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":2092,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2103","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Our policy | PROMIS<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/promis.qc.ca\/en\/about-us\/our-policy\/\" \/>\n<meta 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