{"id":2265,"date":"2024-11-18T09:33:48","date_gmt":"2024-11-18T14:33:48","guid":{"rendered":"https:\/\/promis.qc.ca\/faq\/"},"modified":"2025-02-04T14:51:40","modified_gmt":"2025-02-04T19:51:40","slug":"faq","status":"publish","type":"page","link":"https:\/\/promis.qc.ca\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class='htb htb-bootsrap-container bg-color color-bleu-generique'><div class=\"wp-bootstrap-blocks-container container mb-0\">\n\t\n\n<h1 class=\"wp-block-heading\">Frequently Asked Questions<\/h1>\n\n<\/div>\n<\/div>\n\n<div class='htb htb-bootsrap-container bg-color color-turquoise-francisation'><div class=\"wp-bootstrap-blocks-container container-xl mb-0\">\n\t\n<div class=\"wp-bootstrap-blocks-row row\">\n\t\n\n<div class=\"col-12 col-md-1\">\n\t\t\t\t<\/div>\n\n\n\n<div class=\"col-12 col-md-10\">\n\t\t\t\n<div class=\"htb htb-accordeon-henri   default-margin-top  default-margin-bottom  htb-uid-13 \" >\n\t\t\t<div class=\"accordion\" id=\"accordion_henri_1\">\n\t\t\n<div class=\"htb htb-accordeon-henri-item   default-margin-top  default-margin-bottom  htb-uid-1  accordion-item\" >\n\t<h4 class=\"accordion-header\" id=\"accordeon_heading_1\">\n\t\t<button class=\"accordion-button \" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#henri_collapse_0\" aria-expanded=\"true\" aria-controls=\"henri_collapse_1\">\n\t\t\tHow can I apply to stay at the Maria-Goretti Residence?\t\t<\/button>\n\t<\/h4>\n\t<div id=\"henri_collapse_0\" class=\"accordion-collapse collapse show\" aria-labelledby=\"accordeon_heading_1\" data-bs-parent=\"#accordion_henri_1\">\n\t\t<div class=\"accordion-body\">\n\t\t\t\n\n<p>Our service is linked to PROMIS\u2019 mission, which supports immigrants by offering temporary accommodation intended primarily for newcomers and foreign students. The first condition is to accept access to PROMIS\u2019 services. First, you will need to fill out the online form in the Residence section, and our accommodation department will contact you within a few business days. If your application is accepted, we will confirm your registration. A $50 fee will be charged to open your file. Once you&#8217;re on our list, we will contact you as soon as we have a room available that aligns with your preferred arrival date.<\/p>\n\n\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"htb htb-accordeon-henri-item   default-margin-top  default-margin-bottom  htb-uid-2  accordion-item\" >\n\t<h4 class=\"accordion-header\" id=\"accordeon_heading_2\">\n\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#henri_collapse_1\" aria-expanded=\"true\" aria-controls=\"henri_collapse_2\">\n\t\t\tWhat does it mean to \u201caccept access to PROMIS\u2019 services\u201d?\t\t<\/button>\n\t<\/h4>\n\t<div id=\"henri_collapse_1\" class=\"accordion-collapse collapse \" aria-labelledby=\"accordeon_heading_2\" data-bs-parent=\"#accordion_henri_1\">\n\t\t<div class=\"accordion-body\">\n\t\t\t\n\n<p>As a newcomer, you&#8217;ll have the chance to meet with a PROMIS advisor who will inform you about all the services available to you under one roof, completely free of charge.<\/p>\n\n\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"htb htb-accordeon-henri-item   default-margin-top  default-margin-bottom  htb-uid-3  accordion-item\" >\n\t<h4 class=\"accordion-header\" id=\"accordeon_heading_3\">\n\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#henri_collapse_2\" aria-expanded=\"true\" aria-controls=\"henri_collapse_3\">\n\t\t\tWhat is included in the accommodation fee?\t\t<\/button>\n\t<\/h4>\n\t<div id=\"henri_collapse_2\" class=\"accordion-collapse collapse \" aria-labelledby=\"accordeon_heading_3\" data-bs-parent=\"#accordion_henri_1\">\n\t\t<div class=\"accordion-body\">\n\t\t\t\n\n<p>The accommodation fee includes phone service for local calls (landline with voicemail), wired internet connection, heating, electricity, and hot water. Rooms are furnished, but linens are not provided.<\/p>\n\n\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"htb htb-accordeon-henri-item   default-margin-top  default-margin-bottom  htb-uid-4  accordion-item\" >\n\t<h4 class=\"accordion-header\" id=\"accordeon_heading_4\">\n\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#henri_collapse_3\" aria-expanded=\"true\" aria-controls=\"henri_collapse_4\">\n\t\t\tAre all rooms single occupancy? What&#8217;s the difference between a small and large room?\t\t<\/button>\n\t<\/h4>\n\t<div id=\"henri_collapse_3\" class=\"accordion-collapse collapse \" aria-labelledby=\"accordeon_heading_4\" data-bs-parent=\"#accordion_henri_1\">\n\t\t<div class=\"accordion-body\">\n\t\t\t\n\n<p>All of our rooms are single occupancy. The only difference between a large and small room is the surface area (11 m<sup>2<\/sup> or 16 m<sup>2<\/sup>), the number of closets, and the number of windows (1 or 2).<\/p>\n\n\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"htb htb-accordeon-henri-item   default-margin-top  default-margin-bottom  htb-uid-5  accordion-item\" >\n\t<h4 class=\"accordion-header\" id=\"accordeon_heading_5\">\n\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#henri_collapse_4\" aria-expanded=\"true\" aria-controls=\"henri_collapse_5\">\n\t\t\tCan I move to a large room when I arrive if there were previously no large rooms available?\t\t<\/button>\n\t<\/h4>\n\t<div id=\"henri_collapse_4\" class=\"accordion-collapse collapse \" aria-labelledby=\"accordeon_heading_5\" data-bs-parent=\"#accordion_henri_1\">\n\t\t<div class=\"accordion-body\">\n\t\t\t\n\n<p>You can make a request to move rooms, which will be granted subject to availability. A $50 fee will apply.<\/p>\n\n\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"htb htb-accordeon-henri-item   default-margin-top  default-margin-bottom  htb-uid-6  accordion-item\" >\n\t<h4 class=\"accordion-header\" id=\"accordeon_heading_6\">\n\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#henri_collapse_5\" aria-expanded=\"true\" aria-controls=\"henri_collapse_6\">\n\t\t\tCan I bring my own furniture?\t\t<\/button>\n\t<\/h4>\n\t<div id=\"henri_collapse_5\" class=\"accordion-collapse collapse \" aria-labelledby=\"accordeon_heading_6\" data-bs-parent=\"#accordion_henri_1\">\n\t\t<div class=\"accordion-body\">\n\t\t\t\n\n<p>In order to keep the residence safe and pest-free, we do not accept outside furniture. However, if you would like to add small items of furniture from our supplier, you can file a request with the administration.<\/p>\n\n\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"htb htb-accordeon-henri-item   default-margin-top  default-margin-bottom  htb-uid-7  accordion-item\" >\n\t<h4 class=\"accordion-header\" id=\"accordeon_heading_7\">\n\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#henri_collapse_6\" aria-expanded=\"true\" aria-controls=\"henri_collapse_7\">\n\t\t\tCan I cook in my room?\t\t<\/button>\n\t<\/h4>\n\t<div id=\"henri_collapse_6\" class=\"accordion-collapse collapse \" aria-labelledby=\"accordeon_heading_7\" data-bs-parent=\"#accordion_henri_1\">\n\t\t<div class=\"accordion-body\">\n\t\t\t\n\n<p>There is a kitchen on the 5th floor where you can prepare your own meals. Microwaves are available on each floor for reheating food. No cooking appliances are allowed in the rooms, except kettles and coffee makers.<\/p>\n\n\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"htb htb-accordeon-henri-item   default-margin-top  default-margin-bottom  htb-uid-8  accordion-item\" >\n\t<h4 class=\"accordion-header\" id=\"accordeon_heading_8\">\n\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#henri_collapse_7\" aria-expanded=\"true\" aria-controls=\"henri_collapse_8\">\n\t\t\tIs there a curfew and can I have visitors?\t\t<\/button>\n\t<\/h4>\n\t<div id=\"henri_collapse_7\" class=\"accordion-collapse collapse \" aria-labelledby=\"accordeon_heading_8\" data-bs-parent=\"#accordion_henri_1\">\n\t\t<div class=\"accordion-body\">\n\t\t\t\n\n<p>The residence does not enforce a curfew. You can come and go as you please. After 11pm, the nighttime security guard will let you in and request a piece of ID before you can enter your room. Visitors are not allowed inside residents\u2019 rooms \u2013 they must stay in the lobby. Female visitors are allowed, but they must be greeted at reception by a resident and sign the visitor log.<\/p>\n\n\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"htb htb-accordeon-henri-item   default-margin-top  default-margin-bottom  htb-uid-9  accordion-item\" >\n\t<h4 class=\"accordion-header\" id=\"accordeon_heading_9\">\n\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#henri_collapse_8\" aria-expanded=\"true\" aria-controls=\"henri_collapse_9\">\n\t\t\tWho can I ask for help once I&#8217;m here?\t\t<\/button>\n\t<\/h4>\n\t<div id=\"henri_collapse_8\" class=\"accordion-collapse collapse \" aria-labelledby=\"accordeon_heading_9\" data-bs-parent=\"#accordion_henri_1\">\n\t\t<div class=\"accordion-body\">\n\t\t\t\n\n<p>The residence is open 24 hours a day, 7 days a week. The accommodation service on the second floor is open Monday to Friday, 9am to 5pm, to answer any questions you may have. Reception is open 7\/7, from 7am to 11pm. Security takes over from 11pm to 7am.<\/p>\n\n\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"htb htb-accordeon-henri-item   default-margin-top  default-margin-bottom  htb-uid-10  accordion-item\" >\n\t<h4 class=\"accordion-header\" id=\"accordeon_heading_10\">\n\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#henri_collapse_9\" aria-expanded=\"true\" aria-controls=\"henri_collapse_10\">\n\t\t\tHow can I receive mail or parcels at the residence?\t\t<\/button>\n\t<\/h4>\n\t<div id=\"henri_collapse_9\" class=\"accordion-collapse collapse \" aria-labelledby=\"accordeon_heading_10\" data-bs-parent=\"#accordion_henri_1\">\n\t\t<div class=\"accordion-body\">\n\t\t\t\n\n<p>Mail and parcels are collected in the reception area. You can pick them up anytime.<\/p>\n\n\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"htb htb-accordeon-henri-item   default-margin-top  default-margin-bottom  htb-uid-11  accordion-item\" >\n\t<h4 class=\"accordion-header\" id=\"accordeon_heading_11\">\n\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#henri_collapse_10\" aria-expanded=\"true\" aria-controls=\"henri_collapse_11\">\n\t\t\tHow do I pay for my stay?\t\t<\/button>\n\t<\/h4>\n\t<div id=\"henri_collapse_10\" class=\"accordion-collapse collapse \" aria-labelledby=\"accordeon_heading_11\" data-bs-parent=\"#accordion_henri_1\">\n\t\t<div class=\"accordion-body\">\n\t\t\t\n\n<p>Payment is always due on the first day of the month. If you are arriving from abroad, we accept credit card or cash payments for the first month. After that, all payments must be made via Interac e-transfer or a cheque made out to PROMIS.<\/p>\n\n\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"htb htb-accordeon-henri-item   default-margin-top  default-margin-bottom  htb-uid-12  accordion-item\" >\n\t<h4 class=\"accordion-header\" id=\"accordeon_heading_12\">\n\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#henri_collapse_11\" aria-expanded=\"true\" aria-controls=\"henri_collapse_12\">\n\t\t\tCan I extend my stay beyond the one-year limit?\t\t<\/button>\n\t<\/h4>\n\t<div id=\"henri_collapse_11\" class=\"accordion-collapse collapse \" aria-labelledby=\"accordeon_heading_12\" data-bs-parent=\"#accordion_henri_1\">\n\t\t<div class=\"accordion-body\">\n\t\t\t\n\n<p>The residence is meant to be a temporary housing solution, but stays can be extended under certain conditions. People who are continuing their studies may be allowed to stay at the residence for up to 3 years.<\/p>\n\n\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\t<\/div>\n<\/div>\n\n\t<\/div>\n\n\n\n<div class=\"col-12 col-md-1\">\n\t\t\t\t<\/div>\n\n<\/div>\n\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2265","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ | PROMIS<\/title>\n<meta name=\"description\" content=\"PROMIS est un organisme d\u2019aide aux personnes immigrantes et r\u00e9fugi\u00e9es du Qu\u00e9bec.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" 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